Tag: psychology

In the early days of my career, colleagues used to ask me to make coffee for them. “Be a darling and get me a coffee”. I loved getting coffee for the ‘big boss’ but when it came to my colleagues, I hated it with a passion. So much so, I used to do things that were quite disgusting like ‘not wash the cup’ or ‘salt instead of sugar’. I was 18.

Interpersonal conflicts are common in every business environment. Dealing with difficult people is an inevitable part of the workplace, and can be challenging, particularly when they constantly talk over you, one-up you, and don't respect what you say. Such individuals can be aggressive, dismissive, unresponsive, or just plain rude. When they dominate conversations, belittle your ideas, or refuse to acknowledge your contributions, it can make you feel devalued, frustrated, and even demotivated.

Understanding the underlying psychology behind their behaviour can give you a different perspective and help you develop effective coping strategies. By acknowledging their motives and learning how to respond to their behaviour, you can assert yourself confidently and maintain your composure. This not only improves your work environment but also helps you build stronger relationships with your colleagues, customers, and clients.

We’ve all been there. When we’re tired, your meal takes longer than you feel it should, or simply, you are frustrated with something that you deem to be basic but becomes very hard. I’m guilty of being “that” customer who desperately needs a revision mirror in that moment and have placed the blame on innocent customer service agents who are simply just doing their job.

Bad customer service is one thing, but quite often the actual customer needs to look in the mirror and see themselves.

Consumer behaviour is a complex process that is influenced by various factors such as culture, social class, personal beliefs, and experiences. Understanding consumer behaviour is crucial for businesses that aim to succeed in today's competitive market. By understanding their target audience's buying behaviour, companies can create effective marketing strategies, improve customer service, and drive sales.