Tag: user experience

In the dynamic world of contact centres, where operational efficiency and exceptional customer experience reign supreme, automation has emerged as a game-changing catalyst for transformation. By putting automation in the driver's seat, contact centres are experiencing an astonishing evolution that propels them to unparalleled levels of efficiency, reshaping the landscape of customer experience.

In the realm of contact centres, where delivering exceptional customer experiences while maximizing operational efficiency is paramount, the power of artificial intelligence (AI) has emerged as a game-changer. As contact centres strive to enhance their workforce management (WFM) strategies, AI has become the driving force behind transformative change. By harnessing AI-powered solutions, contact centres are transforming the way they operate, unlocking new levels of optimization and performance.

Creating engaging and interactive content has become an essential part of any successful marketing strategy. With the rise of social media and mobile devices, audiences have become increasingly accustomed to consuming interactive content that they can engage with and share. Interactive content, such as interactive infographics and videos, provides a unique opportunity to connect with your audience in new and exciting ways.

In the world of online marketing in the digital age, Search Engine Optimisation (SEO) plays a critical role in driving organic traffic to a website impacting the success of a business. Search Engine Optimisation (SEO) is the process of advancing a web page to rank higher in the search engine results pages. While there are many factors that contribute to SEO success, one of the most important is producing high-quality content.

If you’re trying to grow your business and improve your online performance analytics are crucial. They provide the reports about how your website is doing, how many people are accessing your website, for how long, from which country and so much more. But no matter how many analytic reports are provided to you, there is no point if you don’t know how to decode, read, and understand them. We at marketing eye have put together the information you need, so that you can read your data, make sense of it, and turn them into insights that you can use to improve the performance of your company.

With COVID-19 and the rise of e-commerce, people are spending more time on their smartphones than ever before, meaning that optimising your content for mobile just became essential. In fact, recent statistics indicate that 67% of consumers engage in “digital window shopping” on their mobile, of which 77% lead to making purchasing decisions. These statistics combined give insight into changing consumer trends that help illuminate the need for businesses need to make their web content optimised for mobile devices.