Tag: psychological principals
Bad Customer Service: When The Customer Needs a Revision Mirror
We’ve all been there. When we’re tired, your meal takes longer than you feel it should, or simply, you are frustrated with something that you deem to be basic but becomes very hard. I’m guilty of being “that” customer who desperately needs a revision mirror in that moment and have placed the blame on innocent customer service agents who are simply just doing their job.
Bad customer service is one thing, but quite often the actual customer needs to look in the mirror and see themselves.
The Psychology of Consumer Behaviour: Understanding the Mindset of Your Target Audience to Drive Sales and Customer Loyalty
Consumer behaviour is a complex process that is influenced by various factors such as culture, social class, personal beliefs, and experiences. Understanding consumer behaviour is crucial for businesses that aim to succeed in today's competitive market. By understanding their target audience's buying behaviour, companies can create effective marketing strategies, improve customer service, and drive sales.
Communications is KING!
Created chaos in your workplace because you were misunderstood?
Didn’t inspire people within your team the way that you needed to, to get the job done?
Have been told before that you could improve your communications skills?
CAN’T SELL ICE TO AN ESKIMO?
If the answer is YES, to any of these questions, then Communications Guru Michael Morgan is the man you can’t afford not to see.
SEMINARS ONLY – IN SYDNEY – IN NOVEMBER!
SATURDAY, 13 NOVEMBER, 2010 @ NORTHSIDE CONFERENCE CENTRE, CROWS NEST
FRIDAY, 19 NOVEMBER, 2010 @ LAKES BUSINESS PARK, LORD STREET, BOTANY
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Investment: $380 per person
Michael Morgan has more than 20 years experience working with the biggest businesses in Australia teaching communications and influencing skills.