Date: Monday, 20 June 2016

"We are products of our past, but we don't have to be prisoners of it." Rick Warren.

We're all very capable of making the same mistakes over and over again, because, under stress, we tend to retreat to habits of emotion regulated from our childhoods. Habits take over under stress, and in particular when physical or mental exhaustion sets in.

Without clients, no-one has a business. They are king in every sense of the world and unless they treat your people in a way that is not within your values of company culture, all organisations will benefit from having a client-first approach.