Managing expectations is a grey area because sometimes, some people expect too much.
This morning, after forgoing breakfast at a cafe in Townsville where you had to serve your own coffee and toast, I walked across the road to another cafe that came highly recommended.
When I speak to any really good communicator, and ask them what is their secret, they always say that they listen.
Listening to what your customers, staff, friends and family need to say to you, whether it is positive or negative is often the most powerful thing you can do.
At the time, I worked in marketing for a large retailer and Nicole worked for News Limited. We lived together and like most girls that age, we spent night after night talking about how one day we would do this and one day we would do that. We both had big dreams and were prepared to put in the hard yards to achieve them.