Tag: internal communications

In the fast-moving customer service industry, contact centers are often focused on external marketing efforts, such as attracting new customers and retaining existing ones. While these endeavors are undoubtedly crucial, the significance of internal marketing within contact centers should not be underestimated. In fact, internal marketing can be the linchpin to achieving success in the highly competitive contact center industry.

Shit happens. It's a fact. Business will not always be smooth sailing and believe it or not, it's ok. What we learn from our challenges and mistakes is what makes us stronger and more capable in the future.

Humbled by an employee discussion in our US office, I was pleasantly surprised that given the hypothetical situation of winning the lotto, all employees said that after a brief holiday, they would want to come back to work at Marketing Eye.

As an international business owner, I have come to the realisation that my company culture is different in each country in which we have offices. The engagement level on a day-to-day basis in our Atlanta office is very high – not to say, other offices are not the same. Company culture is everything and there are many reasons why it has a direct impact on bottom line.

There are a number of lessons learnt from having a start-up in Atlanta that is inherently different from other offices we have. 

The first being that all employees have chosen each other

Usually, a senior manager or myself makes the ultimate choice on who is going to join the team and in what capacity. Instead, in Atlanta, I have been over-ruled twice, and both times, I had to put my hand up and say that my choice would have been wrong for the team.