Ok, I have had enough! It is the fourth time this month that I have had to spend more than 30 minutes on hold because my message bank keeps reverting to an automated message that has nothing to do with my business.
When is enough, enough?
How many times should someone have to ring a company to tell them that they are not providing an adequate service? Why is my phone doing this? It hasn’t happened before and ironically this has only happened since my Blackberry was taken to a service centre for 7 weeks to be repaired when I was told it would be 2.
It gets worse. I only know this, when a client takes the time to tell me that there is no message bank on my phone. How many calls have I missed?
7 weeks for a Blackberry repair that was purely the fault of the phone, with no replacement phone and a number of Optus representatives lying about when I would receive my phone back. I was told that I was in fact getting a new phone from Canada and that is why it would take an additional 2 weeks, only to receive my old phone 3 weeks later. Unbelievable!
Never will I have a contract with Optus again. They should be bending over backwards to fix the situation and yet, they have their Indian Call Centres answering the phones and have no regard for customers whatsoever.
Optus… not a ‘YES’ company, but a ‘I DON’T CARE’ company.
Tags: bad customer service, improve your customer service, OPTUS, unhappy customer
[...] This post was mentioned on Twitter by Bad Optus, Mellissah Smith. Mellissah Smith said: Optus – bad customer service http://www.marketingeye.com.au/blog/wordpress/2010/01/18/optus-improve-customer-service/ [...]
Let see if they got they s*** together this time…
Optus has launched a regionally tailored brand campaign across country Australia featuring four locally produced TV commercials.
The creative from M&C Saatchi profiles four regional ‘yes’ Optus franchisees in Wangaratta, Victoria, Townsville, Queensland, Bathurst, New South Wales and Maryborough, Queensland.
“Our research for the campaign showed that choice in telecommunications was as important for people in regional areas and that regional Australians are particularly passionate about brands that give back to their community.”
To support the campaign, Optus has developed a dedicated regional portal within the Optus website that focuses on value, coverage, community and service. Wangaratta and Townsville campaigns broke on Sunday (17 January) and Bathurst and Maryborough break this Sunday (24 January).
MPG books Optus’ media.